At United RE, we are committed to delivering a high standard of service and ensuring your personal information is handled responsibly. We comply with the Privacy Act 1988 (Cth) and follow the Australian Privacy Principles in the way we collect, store and use your information.

Collection of Personal Information

You can browse much of our website without telling us who you are. However, certain features, enquiries, or service requests may require you to provide personal details. Examples of the types of information we may collect include:

Your name, email address, phone number or postal address
Login details such as a username and password (if applicable)
Information needed to verify your identity for account recovery
Details related to property enquiries, rental applications or service requests

We only collect the information needed to provide our services or respond to your enquiries.

Sharing of Personal Information

At times, United RE may engage external providers to help us deliver our services. These may include:

Customer service or administrative support
Processing applications or payments
Website hosting, data storage or IT maintenance
Marketing or communications providers
Tradespeople or contractors involved in property services

These organisations receive only the information required to perform their role. We take reasonable steps to ensure our partners follow confidentiality and privacy obligations and handle your information securely.

Use of Personal Information

When you visit our website, we may automatically collect general, non-identifying information such as:

Your browser type and version
Your device’s operating system
Pages you viewed and the time spent on the site
The website you visited before reaching us

This information is used to understand how visitors use our site, improve functionality, and enhance your online experience.

We may occasionally update how we use customer information as our services evolve. Any changes to our data practices will apply only to information collected after the updated policy takes effect.

Changes to This Policy

United RE may update or modify this Privacy Policy at any time. Any changes will be posted on this page. By continuing to use our website after changes are published, you acknowledge and accept the updated terms.

Access to Your Information

You have the right to request access to the personal information we hold about you, subject to some legal exceptions. If you wish to access or correct your information, please contact us. For privacy and security, we may ask you to make the request in writing.

A reasonable administration fee may apply for locating and providing access to your information, depending on the nature of the request.

Contact Us

We welcome any questions or feedback about this Privacy Policy.

Please contact us during business hours, Monday to Friday: 10:00am - 6:00pm

Phone: (02) 8631 5505

Address: Shop 1 15-19 Toongabbie Road, Toongabbie, NSW, 2146

B2.03 20 Lexington Drive, Bella Vista, NSW, 2153

Email: sav@unitedre.com.au

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